Frequently Asked Questions

Everything you need to know about your beauty journey with us.

Are the beauty products sold on your platform authentic?

Yes, we work directly with brands and authorized distributors to ensure that all skincare, makeup, and hair care products are 100% genuine.

What is the return policy for opened beauty items?

Most beauty products can be returned within 30 days of receipt. However, for hygiene reasons, some items must be in their original, unopened packaging to qualify for a full refund.

How can I track my beauty order?

Once your order ships, you can track its progress via the 'Returns & Orders' section or through the real-time tracking link sent to your email.

Do you offer international shipping for cosmetics?

Yes, we ship a wide variety of beauty products globally. Please note that shipping availability may vary based on local customs regulations regarding liquids and aerosols.

How do I find the right shade for foundation or concealer?

We offer a 'Virtual Try-On' feature on many product pages and detailed shade guides to help you find the perfect match for your skin tone.

Can I set up a subscription for my favorite skincare products?

Absolutely. Our 'Subscribe & Save' program allows you to schedule regular deliveries of your must-have beauty items at a discounted rate.